Guests have the right to expect all this from a hotel that calls itself “luxury” Who Decides If a Hotel Is Luxury or Not? Today, the word “luxury” has been degraded by overuse. But for experienced, demanding luxury travelers, “luxury hotel” has to mean something specific, because guests paying high hotel rates have a right to expect high standards of hospitality: in service, in rooms, in dining, and in everything else a good hotel offers. The hospitality industry generally accepts hotel star ratings designated by Forbes (formerly Mobil), by AAA,…
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